How do you turn satisfied clients into passionate advocates who shout about your practice from the rooftops?

The Forgotten Marketing Strategy explores exactly that, re-discovering and re-learning the timeless principles of veterinary marketing that many of us have let slip. These lessons are not just about building loyalty; they are the key to unlocking sustainable and exceptional practice growth.

The afternoon will feature a lively round-table discussion, giving attendees the chance to share experiences, ask questions of fellow LIVE members, and explore the trends and challenges shaping our profession today.

Guest Speaker: Brendan Robinson MRCVS

Brendan has dedicated his career to creating “raving fans.” From his early days in the consult room, through building the 30-clinic Village Vet group, to founding Vetsure and My Pet Portal, and most recently helping develop Kitican Vet Group in Spain, his entrepreneurial journey has always centred on one thing: making the client experience so good, people can’t help but talk about it.

Since graduating in 1983, Brendan has lived and breathed the veterinary profession, driving forward new standards in both clinical care and customer experience through innovation, mentorship, and a relentless commitment to excellence.

This event is proudly sponsored by Pet People Vets.

9:00 Open with Coffee and Chats

9:30 The Forgotten Marketing Strategy - Brendan Robinson with Q&A

11:00 More Coffee

11:30 Raving Fans - Session 1

12:00 Lunch

13:00 Raving Fans - Sessions 2, 3 & 4

14:00 Close of the day